Help & Troubleshooting

Get help with FreeThings.win tools. Find solutions to common problems, troubleshooting tips, and answers to frequently asked questions.

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Quick Help

Common issues and quick solutions

Tool Not Working

If a tool isn't working, try refreshing the page, clearing your browser cache, or checking your internet connection.

Mobile Issues

All tools are mobile-friendly. If you're having issues on mobile, try rotating your device or using landscape mode.

Download Problems

If downloads aren't working, check your browser's download settings and ensure pop-ups are allowed for this site.

General Troubleshooting

Browser Issues

Common browser problems and solutions:

  • Page won't load: Check your internet connection and try refreshing the page
  • Tools not responding: Clear your browser cache and cookies
  • JavaScript errors: Ensure JavaScript is enabled in your browser
  • Slow performance: Close unnecessary tabs and restart your browser
  • Layout issues: Try zooming out (Ctrl/Cmd + -) or using a different browser

Mobile Device Issues

Mobile-specific troubleshooting:

  • Touch not working: Try tapping more firmly or using a different finger
  • Text too small: Pinch to zoom or use your browser's zoom feature
  • Keyboard issues: Rotate to landscape mode for better keyboard access
  • Slow loading: Check your mobile data connection or try WiFi
  • App-like experience: Add the site to your home screen for easier access

Performance Issues

Speed up your experience:

  • Slow loading: Close unnecessary browser tabs and applications
  • Laggy interactions: Restart your browser or device
  • Memory issues: Clear browser cache and temporary files
  • Network problems: Check your internet speed and connection stability
  • Old browser: Update to the latest version of your browser

Tool-Specific Issues

Find solutions for specific tools and their common problems.

QR Code Generator Issues

Common QR Code problems:

  • QR code not generating: Check that you've entered content and selected a QR type
  • Download not working: Ensure pop-ups are allowed and try right-clicking the QR code
  • QR code not scanning: Try increasing the size or checking the content format
  • Library loading error: Refresh the page or try a different browser
  • Custom colors not working: Ensure you've selected both foreground and background colors

Unit Converter Issues

Unit conversion problems:

  • No result showing: Ensure you've entered a valid number and selected units
  • Wrong conversion: Check that you've selected the correct unit category
  • Copy not working: Try clicking the copy button again or manually select and copy
  • Units not loading: Refresh the page or check your internet connection
  • Decimal precision: Results are rounded for display; use more decimal places if needed

Text Tools Issues

Text processing problems:

  • Case conversion not working: Ensure you've selected a case type and entered text
  • Word count incorrect: Check for hidden characters or formatting issues
  • Large text processing: Very large texts may take a moment to process
  • Special characters: Some special characters may not convert properly in certain cases
  • Copy functionality: Try selecting the text manually if the copy button doesn't work

Password Generator Issues

Password generation problems:

  • No password generated: Ensure at least one character set is selected
  • Password too weak: Increase length and include more character types
  • Copy not working: Try clicking the copy button again or manually select
  • Length slider not working: Try clicking on the slider or using the input field
  • Character sets not updating: Refresh the page if checkboxes aren't responding

Developer Tools Issues

UUID and Base64 problems:

  • UUID not generating: Ensure you've selected a UUID version and quantity
  • Base64 encoding error: Check that your input is valid text or Base64 string
  • Invalid Base64: Ensure the string is properly formatted Base64
  • Large data processing: Very large inputs may take time to process
  • Copy multiple UUIDs: Use the "Copy All" button for multiple UUIDs

Browser Compatibility

Supported Browsers

✅ Fully Supported

  • Chrome (latest)
  • Firefox (latest)
  • Safari (latest)
  • Edge (latest)

⚠️ Limited Support

  • Internet Explorer 11
  • Older mobile browsers
  • Text-only browsers

Required Features

  • JavaScript: Must be enabled for all tools to function
  • HTML5: Required for modern web features and file handling
  • CSS3: Needed for proper styling and responsive design
  • Local Storage: Used for saving preferences (optional)
  • Canvas API: Required for QR code generation

Frequently Asked Questions

Are these tools really free?

Yes! All tools on FreeThings.win are completely free to use. No registration, no hidden costs, no watermarks.

Do you store my data?

No! All processing happens in your browser. We don't store, transmit, or collect any of your data.

Can I use these tools offline?

Most tools require an internet connection for initial loading. Once loaded, some tools may work offline.

Why is a tool not working?

Try refreshing the page, clearing your browser cache, or checking your internet connection. Most issues are temporary.

Can I use these tools on mobile?

Yes! All tools are mobile-friendly and work on smartphones and tablets. Some features may work better in landscape mode.

How do I report a bug?

If you find a bug, try the troubleshooting steps first. For persistent issues, you can contact us through our support channels.

Can I use these tools commercially?

Yes! All tools are free for any use, including commercial use. No attribution required.

Are the tools secure?

Yes! All tools run in your browser and don't transmit data to our servers. Your privacy and security are protected.

What if I need more features?

Our tools are designed to be simple and effective. For advanced features, consider specialized software or services.

Contact & Support

Getting Help

Before contacting support:

  1. Try the troubleshooting steps above
  2. Check if the issue is browser-specific
  3. Try refreshing the page or clearing cache
  4. Test with a different device or browser
  5. Check your internet connection

Self-Help Resources

  • Tool Guides: Check our detailed guides for each tool
  • FAQ Section: Browse frequently asked questions
  • Troubleshooting: Follow the troubleshooting steps above
  • Browser Help: Check your browser's help documentation
  • Community Forums: Search for similar issues online

💡 Pro Tips

  • Bookmark tools: Save frequently used tools to your bookmarks for quick access
  • Use keyboard shortcuts: Ctrl/Cmd + R to refresh, Ctrl/Cmd + C to copy
  • Check browser updates: Keep your browser updated for best performance
  • Clear cache regularly: Helps prevent loading and performance issues
  • Use HTTPS: Always use the secure version of our site