📖 Help & Troubleshooting

Get help with FreeThings.win tools. Find solutions to common problems, troubleshooting tips, and answers to frequently asked questions.

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Quick Help

Common issues and quick solutions to get you back on track

Tool Not Working

If a tool isn't working, try refreshing the page, clearing your browser cache, or checking your internet connection.

Mobile Issues

All tools are mobile-friendly. If you're having issues on mobile, try rotating your device or using landscape mode for better access.

Download Problems

If downloads aren't working, check your browser's download settings and ensure pop-ups are allowed for this site.

General Troubleshooting

Browser Issues

Common browser problems and solutions:

  • Page won't load: Check your internet connection and try refreshing the page
  • Tools not responding: Clear your browser cache and cookies
  • JavaScript errors: Ensure JavaScript is enabled in your browser settings
  • Slow performance: Close unnecessary tabs and restart your browser
  • Layout issues: Try zooming out (Ctrl/Cmd + -) or using a different browser

Mobile Device Issues

Mobile-specific troubleshooting:

  • Touch not working: Try tapping more firmly or using a different finger
  • Text too small: Pinch to zoom or use your browser's zoom feature
  • Keyboard issues: Rotate to landscape mode for better keyboard access
  • Slow loading: Check your mobile data connection or switch to WiFi
  • App-like experience: Add the site to your home screen for easier access

Performance Issues

Speed up your experience:

  • Slow loading: Close unnecessary browser tabs and applications
  • Laggy interactions: Restart your browser or device
  • Memory issues: Clear browser cache and temporary files
  • Network problems: Check your internet speed and connection stability
  • Old browser: Update to the latest version of your browser

Tool-Specific Issues

Find solutions for specific tools and their common problems

🔲 QR Code Generator Issues

Common QR Code problems:

  • QR code not generating: Check that you've entered content and selected a QR type
  • Download not working: Ensure pop-ups are allowed and try right-clicking the QR code to save
  • QR code not scanning: Try increasing the size or checking the content format
  • Library loading error: Refresh the page or try a different browser
  • Custom colors not working: Ensure you've selected both foreground and background colors

🔄 Unit Converter Issues

Unit conversion problems:

  • No result showing: Ensure you've entered a valid number and selected both units
  • Wrong conversion: Check that you've selected the correct unit category
  • Copy not working: Try clicking the copy button again or manually select and copy
  • Units not loading: Refresh the page or check your internet connection
  • Decimal precision: Results are rounded for display; increase precision if needed

🔤 Text Tools Issues

Text processing problems:

  • Case conversion not working: Ensure you've selected a case type and entered text
  • Word count incorrect: Check for hidden characters or formatting issues
  • Large text processing: Very large texts may take a moment to process
  • Special characters: Some special characters may not convert properly in certain cases
  • Copy functionality: Try selecting the text manually if the copy button doesn't work

🔐 Password Generator Issues

Password generation problems:

  • No password generated: Ensure at least one character set is selected
  • Password too weak: Increase length and include more character types
  • Copy not working: Try clicking the copy button again or manually select the password
  • Length slider not working: Try clicking on the slider or typing the value directly
  • Character sets not updating: Refresh the page if checkboxes aren't responding

🆔 Developer Tools Issues

UUID and Base64 problems:

  • UUID not generating: Ensure you've selected a UUID version and quantity
  • Base64 encoding error: Check that your input is valid text or Base64 string
  • Invalid Base64: Ensure the string is properly formatted Base64
  • Large data processing: Very large inputs may take time to process
  • Copy multiple UUIDs: Use the "Copy All" button for multiple UUIDs

Browser Compatibility

Supported browsers and required features

✅ Fully Supported

  • Chrome (latest)
  • Firefox (latest)
  • Safari (latest)
  • Edge (latest)

⚠️ Limited Support

  • Internet Explorer 11
  • Older mobile browsers
  • Text-only browsers

Required Browser Features

  • JavaScript: Must be enabled for all tools to function
  • HTML5: Required for modern web features and file handling
  • CSS3: Needed for proper styling and responsive design
  • Local Storage: Used for saving preferences (optional)
  • Canvas API: Required for QR code generation and image processing

Frequently Asked Questions

Answers to the most common questions

❓ Are these tools really free?

Yes! All tools on FreeThings.win are completely free to use. No registration, no hidden costs, no watermarks.

🔒 Do you store my data?

No! All processing happens in your browser. We don't store, transmit, or collect any of your data.

📱 Can I use these tools offline?

Most tools require an internet connection for initial loading. Once loaded, some tools may work offline.

🛠️ Why is a tool not working?

Try refreshing the page, clearing your browser cache, or checking your internet connection. Most issues are temporary.

📲 Can I use these on mobile?

Yes! All tools are mobile-friendly and work on smartphones and tablets. Some features may work better in landscape mode.

🐛 How do I report a bug?

If you find a bug, try the troubleshooting steps first. For persistent issues, contact us at our contact page.

💼 Can I use these commercially?

Yes! All tools are free for any use, including commercial use. No attribution required.

🔐 Are the tools secure?

Yes! All tools run in your browser and don't transmit data to our servers. Your privacy and security are protected.

⚙️ What if I need more features?

Our tools are designed to be simple and effective. For advanced features, consider specialized software or services.

Contact & Support

📞 Getting Help

Before contacting support:

  1. Try the troubleshooting steps above
  2. Check if the issue is browser-specific
  3. Try refreshing the page or clearing cache
  4. Test with a different device or browser
  5. Check your internet connection

📚 Self-Help Resources

  • Tool Guides: Check our detailed guides for each tool
  • FAQ Section: Browse frequently asked questions above
  • Troubleshooting: Follow the troubleshooting steps on this page
  • Browser Help: Check your browser's help documentation
  • Contact Us: Visit our contact page for direct support

💡 Pro Tips

  • Bookmark tools: Save frequently used tools to your bookmarks for quick access
  • Use keyboard shortcuts: Ctrl/Cmd + R to refresh, Ctrl/Cmd + C to copy
  • Keep browser updated: Update your browser regularly for best performance and security
  • Clear cache regularly: Helps prevent loading and performance issues
  • Use HTTPS: Always use the secure version (https://) of our site